What this topic means
Catch-up opens eligible earlier programmes when both source and player support replay. It is not an archive of every live channel or every programme.
A complete EPG schedule does not imply that every listed programme has catch-up rights or an available replay source.
8K IPTV · support
Help for your viewing setup

Replay and catch-up
Confirm the source, supported player and available replay period for your programme.
Confirm your account, source and player requirements before ordering.
Read the full details
Replay and catch-up
Ask about
the replay window.
Confirm the source, supported player and available replay period for your programme.
Identify the programme
Confirm the replay window
Check the supported player
Confirm your account, source and player requirements before ordering.
OPEN 8K IPTV HELP
REPLAY AND CATCH-UP
Confirm the source, supported player and available replay period
for your programme.
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Your account and player determine the available controls • Ask us about your setup.
SUPPORT
Confirm the source, supported player and available replay
period for your programme.
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A useful first check
Look for a replay indicator on the intended source, choose a programme inside the available window and test seeking.

Compare the result without losing the baseline
For viewing features, begin with the comparison described above. Preserve the current account and record whether the action changes the symptom, leaves it unchanged or causes a new problem. Revert a setting that does not help before trying another.
A complete EPG schedule does not imply that every listed programme has catch-up rights or an available replay source. If the issued account format or current availability is unclear, ask support for that information before changing an installation. A correct diagnosis depends on the source and player, not just the title of a website guide.
Separate the service, player and device
The service account sets the term and connection allowance. The player organises and decodes the available media. The device and network determine which supported playback route you can use. Look for a replay indicator on the intended source, choose a programme inside the available window and test seeking.
What to confirm before a longer commitment
Look for a replay indicator on the intended source, choose a programme inside the available window and test seeking.
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