Distributor Workflows, Permissions and Support Boundaries

What this topic means

Distributor permissions, sub-reseller controls and white-label options should be confirmed with the service operator. A public screenshot cannot establish your account entitlement.

Do not advertise a private-domain or sub-reseller feature until support confirms it for the account.

A useful first check

Ask which actions the issued login can perform, how credit allocation is recorded and where an unresolved customer issue is escalated.

Compare the result without losing the baseline

For distributor, begin with the comparison described above. Preserve the current account and record whether the action changes the symptom, leaves it unchanged or causes a new problem. Revert a setting that does not help before trying another.

Do not advertise a private-domain or sub-reseller feature until support confirms it for the account. If the issued account format or current availability is unclear, ask support for that information before changing an installation. A correct diagnosis depends on the source and player, not just the title of a website guide.

Separate the service, player and device

The service account sets the term and connection allowance. The player organises and decodes the available media. The device and network determine which supported playback route you can use. Ask which actions the issued login can perform, how credit allocation is recorded and where an unresolved customer issue is escalated.

What to confirm before a longer commitment

Ask which actions the issued login can perform, how credit allocation is recorded and where an unresolved customer issue is escalated.