What this topic means
Bouquets organise available groups for an account where the panel supports that option. The selected groups and the customer player may have different display preferences.
Hiding a group does not prove that its sources are removed from every stored local favourite.
A useful first check
Review the intended available categories, save a private change record and ask the customer to refresh the player after an approved change.

Compare the result without losing the baseline
For reseller operations, begin with the comparison described above. Preserve the current account and record whether the action changes the symptom, leaves it unchanged or causes a new problem. Revert a setting that does not help before trying another.
Hiding a group does not prove that its sources are removed from every stored local favourite. If the issued account format or current availability is unclear, ask support for that information before changing an installation. A correct diagnosis depends on the source and player, not just the title of a website guide.
Separate the service, player and device
The service account sets the term and connection allowance. The player organises and decodes the available media. The device and network determine which supported playback route you can use. Review the intended available categories, save a private change record and ask the customer to refresh the player after an approved change.
What to confirm before a longer commitment
Review the intended available categories, save a private change record and ask the customer to refresh the player after an approved change.
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