For Smart TV, check the selected playlist, filters and local favourites before assuming a channel was removed. Preferences can belong to the player installation.
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Help for your viewing setup
Favourite categories
Organise supported favourites and category preferences in the player you use.
Confirm your account, source and player requirements before ordering.
Read the full details
Favourite categories
Less searching.
More familiar choices.
Organise supported favourites and category preferences in the player you use.
Confirm your account, source and player requirements before ordering.
OPEN 8K IPTV HELP
FAVOURITE CATEGORIES
Organise supported favourites and category preferences in the
player you use.
Your account and player determine the available controls • Ask us about your setup.
A hidden category, a language filter and a missing source produce different results. An app replacement may not copy the old local favourites.
Smart TV is a category, not a common app format. Tizen, webOS, Android TV and other systems need different software routes.
Check the Smart TV setup
Platform to identify
the actual television model and operating system
Controls used in this guide
The television’s remote
Keep privately
The installed player’s supported export and account format
Identify the operating system before using any menu path. An external HDMI box has its own settings in addition to the television.
Smart TV checklist for favourites and categories
Identify the stage
Open the current playlist and remove any unintended search or category filter. Search one missing channel by its actual name.
Use the Smart TV route
Use the television’s remote to check the current playlist’s categories and favourites. Preserve the installed player’s supported export and account format before replacing the application.
Compare one useful result
Use the player’s favourite control on a known item and reopen the list. Check its supported backup/import function before changing apps.
Confirm the outcome
The intended source can be found and the preference survives normal navigation, or you know which list/filter is responsible.
Read the favourites and categories result
Smart TV · Favourites and categories
What you observe
What to check next
The source appears in search but not favourites
Add it to the correct playlist’s favourites list.
A whole category is hidden
Review category and parental-control settings in this player.
Favourites disappeared after reinstalling
Check for a supported backup; account access and local preferences are different.
A detour to avoid for favourites and categories
Do not delete the account to remove a filter. A subscription renewal does not necessarily restore locally stored favourites.
What to send about Smart TV
Use WhatsApp +44 7532 814802 with the exact player name and version, the device/operating system, and what happened during the checks above. For a source problem, include its name and the approximate time and time zone.
Keep passwords, complete playlist addresses, payment information and device keys out of screenshots. A short description of the observed result is enough to start the conversation.
Continue with the favourites and categories guide for the next check. Keep the exact device and installed player with your notes.
Useful answers
Questions before you continue
What is the first check for favourites and categories on Smart TV?+
Open the current playlist and remove any unintended search or category filter. Search one missing channel by its actual name.
Which platform detail matters on Smart TV?+
Smart TV is a category, not a common app format. Tizen, webOS, Android TV and other systems need different software routes.
What result should I record?+
The intended source can be found and the preference survives normal navigation, or you know which list/filter is responsible.
Does this guide confirm every player on Smart TV?+
No. Use the exact installed player, device model and account format. These are troubleshooting instructions, not a claim that every application or source has been tested on your device.
