Guide
Device setup directory
Check the exact platform before installing.
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Keep useful channels easy to find on Nvidia Shield. Read the practical details and find the relevant next step.
Check the exact platform, account and source requirements.

Favourite categories
Less searching.
More familiar choices.
Organise supported favourites and category preferences in the player you use.
Confirm your account, source and player requirements before ordering.
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FAVOURITE CATEGORIES
Organise supported favourites and category preferences in the
player you use.
Your account and player determine the available controls • Ask us about your setup.
SUPPORT
Search or scroll both complete collections: 698 OTT/provider identities and 113 sports identities.
Names and marks identify viewing subjects. Separate memberships, source availability and event access must be confirmed.
Favourites and categories · Nvidia Shield
For Nvidia Shield, check the selected playlist, filters and local favourites before assuming a channel was removed. Preferences can belong to the player installation.
A hidden category, a language filter and a missing source produce different results. An app replacement may not copy the old local favourites.
Device decoding capability does not establish the resolution or audio tracks by a channel.
Check the particular player in SHIELD app settings and record any decoder setting you change.
Open the current playlist and remove any unintended search or category filter. Search one missing channel by its actual name.
Use the SHIELD remote or connected controller to check the current playlist’s categories and favourites. Preserve a player-supported export and the account login format before replacing the application.
Use the player’s favourite control on a known item and reopen the list. Check its supported backup/import function before changing apps.
The intended source can be found and the preference survives normal navigation, or you know which list/filter is responsible.
| What you observe | What to check next |
|---|---|
| The source appears in search but not favourites | Add it to the correct playlist’s favourites list. |
| A whole category is hidden | Review category and parental-control settings in this player. |
| Favourites disappeared after reinstalling | Check for a supported backup; account access and local preferences are different. |
Do not delete the account to remove a filter. A subscription renewal does not necessarily restore locally stored favourites.
Use WhatsApp +44 7532 814802 with the exact player name and version, the device/operating system, and what happened during the checks above. For a source problem, include its name and the approximate time and time zone.
Keep passwords, complete playlist addresses, payment information and device keys out of screenshots. A short description of the observed result is enough to start the conversation.
Discuss this NVIDIA SHIELD setupUseful answers
Open the current playlist and remove any unintended search or category filter. Search one missing channel by its actual name.
Device decoding capability does not establish the resolution or audio tracks by a channel.
The intended source can be found and the preference survives normal navigation, or you know which list/filter is responsible.
No. Use the exact installed player, device model and account format. These are troubleshooting instructions, not a claim that every application or source has been tested on your device.
Continue with the relevant guide
Guide
Check the exact platform before installing.
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Find the provider-listed app entry.
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Collect a focused report before changing everything.
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