Guide
Device setup directory
Check the exact platform before installing.
Read the guide8K IPTV · article
Fix missing listings and mismatched guide times on Mac.
Check the exact platform, account and source requirements.

Programme guide
Know what
your guide is showing.
Check the source, programme date and time zone when guide entries look wrong.
Check the guide date
Confirm the time zone
Compare the programme source
Confirm your account, source and player requirements before ordering.
OPEN 8K IPTV HELP
PROGRAMME GUIDE
Check the source, programme date and time zone when guide
entries look wrong.
1
2
3
Your account and player determine the available controls • Ask us about your setup.
SUPPORT
01
02
03
Search or scroll both complete collections: 698 OTT/provider identities and 113 sports identities.
Names and marks identify viewing subjects. Separate memberships, source availability and event access must be confirmed.
Programme guide and time · Mac
For Mac, check the device clock, local time zone and channel mapping separately. A playable channel can still have a missing or shifted schedule.
Guide data connects programme entries to channel identifiers. A time-zone problem shifts otherwise useful listings; a mapping problem can leave only a few channels without listings.
A listing that says MAC activation usually refers to a device identifier, not a macOS installer. Keep Gatekeeper and publisher checks enabled.
Keep native Mac application tests separate from browser-player tests; they use different software paths.
Compare the programme guide time with the device clock and the actual programme being shown on one channel.
Check the clock and time zone on Mac, then use the installed player’s own guide refresh or offset control if it provides one.
Use the player’s guide refresh once. If a supported per-playlist offset exists, record its original value before comparing a change.
The schedule matches the correct channel and time, or you have a precise example of a missing or shifted listing.
| What you observe | What to check next |
|---|---|
| Every listing is shifted by a similar amount | Check the time zone and any supported guide offset. |
| Only a few channels have no listings | Report the exact channels; mapping or guide coverage may be the difference. |
| Guide looks right but replay fails | Check catch-up eligibility and its available window separately from the EPG. |
Do not change the system clock to compensate for one incorrectly mapped channel. Repeated guide downloads do not repair an unsupported mapping.
Use WhatsApp +44 7532 814802 with the exact player name and version, the device/operating system, and what happened during the checks above. For a source problem, include its name and the approximate time and time zone.
Keep passwords, complete playlist addresses, payment information and device keys out of screenshots. A short description of the observed result is enough to start the conversation.
Discuss this Mac setupUseful answers
Compare the programme guide time with the device clock and the actual programme being shown on one channel.
A listing that says MAC activation usually refers to a device identifier, not a macOS installer. Keep Gatekeeper and publisher checks enabled.
The schedule matches the correct channel and time, or you have a precise example of a missing or shifted listing.
No. Use the exact installed player, device model and account format. These are troubleshooting instructions, not a claim that every application or source has been tested on your device.
Continue with the relevant guide
Guide
Check the exact platform before installing.
Read the guideGuide
Find the provider-listed app entry.
Read the guideGuide
Collect a focused report before changing everything.
Read the guide