Guide
Device setup directory
Check the exact platform before installing.
Read the guide8K IPTV · article
Diagnose silence, wrong language and sound delay on Android phone.
Check the exact platform, account and source requirements.

Picture without sound
First record whether the problem affects one programme, one audio track or every source.
Try another available audio track
Compare a second source
Record the actual device audio output
Use the controls and account conditions that apply to your actual setup.
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HELP & SETUP
SOUND & LANGUAGE
First record whether the problem affects one programme, one
audio track or every source.
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Search or scroll both complete collections: 698 OTT/provider identities and 113 sports identities.
Names and marks identify viewing subjects. Separate memberships, source availability and event access must be confirmed.
Sound and audio tracks · Android phone
For Android phone, check the selected output and the source’s available audio tracks before changing the account. Device output, player settings and source audio are separate checks.
A silent stream can be a track or decoding issue even when video plays. The result can also change when a soundbar, HDMI receiver or Bluetooth device is selected.
A remote-only TV build may not suit touch input. Mobile data use, background restrictions and screen state can affect a phone test.
Use the application settings on this phone. Record whether the player is foregrounded, locked or running in the background.
Check mute and volume on the player and the actual output equipment. Compare another known source on the same device.
Review the phone speaker, wired headphones or Bluetooth output. Compare the same source after changing one supported output setting.
Try an available alternate track. If the player and device support a stereo comparison, record the previous setting and compare one change.
You know whether sound fails on one source, one output path, or across the player.
| What you observe | What to check next |
|---|---|
| One title or channel is silent | Check its available tracks and report the exact source. |
| All sources are silent on one output | Check the selected device, mute and connected audio equipment. |
| Sound works on speakers but not a receiver | Record the HDMI/output path and compare a supported audio mode. |
Do not assume that selecting surround output creates a surround track. Changing a channel logo or subscription duration does not change audio support.
Use WhatsApp +44 7532 814802 with the exact player name and version, the device/operating system, and what happened during the checks above. For a source problem, include its name and the approximate time and time zone.
Keep passwords, complete playlist addresses, payment information and device keys out of screenshots. A short description of the observed result is enough to start the conversation.
Discuss this Android phone setupUseful answers
Check mute and volume on the player and the actual output equipment. Compare another known source on the same device.
A remote-only TV build may not suit touch input. Mobile data use, background restrictions and screen state can affect a phone test.
You know whether sound fails on one source, one output path, or across the player.
No. Use the exact installed player, device model and account format. These are troubleshooting instructions, not a claim that every application or source has been tested on your device.
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Guide
Check the exact platform before installing.
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Find the provider-listed app entry.
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Collect a focused report before changing everything.
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