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Why are the score or channel graphics cut off at the edges?

Cropping, zoom or television overscan can hide the outer part of a picture even when the stream itself is complete.

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Matchday checklist · Open your exact event source and check the account, picture and sound ahead of kick-off.
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Matchday checklist

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Test your setup.

Open your exact event source and check the account, picture and sound ahead of kick-off.

Confirm the exact event, regional feed and commentary before choosing your plan.

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MATCHDAY CHECKLIST

Open your exact event source and check the account, picture

and sound ahead of kick-off.

Check the exact event

Test on your intended setup

Confirm the event, regional feed and commentary before choosing your plan.

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Cropping, zoom or television overscan can hide the outer part of a picture even when the stream itself is complete.

Why this happens

A missing corner of a score graphic is often easier to diagnose than a general complaint that the picture does not fit. The player can crop the source, the television can enlarge its input, and the programme may already contain graphics close to the edge. Increasing video resolution does not restore pixels hidden by a zoom setting. First find out whether the same edge is missing from the player menus, every channel or only the programme currently on screen.

Return the player to its normal aspect-ratio and crop options before adjusting the television. A TV may use names such as screen fit or original size, but those names differ by model, so follow its own picture-size instructions. If subtitles and menus are also clipped, note that alongside the score graphic. When only one source has a cropped logo and another version does not, changing the entire television setup is unlikely to be the best answer. Keep a photo of the visible edge without exposing login information.

A useful way to work through it

  1. Compare a channel graphic with the player menu and another source.

  2. Undo player zoom or crop before trying a model-specific TV screen-fit option.

  3. Record whether the missing edge follows one feed or every input.

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